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    The top 5 things patients NEVER want to hear a dentist say

    These dreaded words can be the difference between treatment acceptance or a quick sprint to the door.

    Have you ever said something and then wanted to kick yourself for blurting out what you were thinking?

    Astonished manYou know what I am talking about: When you open mouth and insert foot? It happens. None of us are perfect, but some of us need to really be sensitive to what we are saying. Would it surprise you that there are specific things your patient never, ever, ever wants to hear you say?

    More from the author: What would you tell your patients if you could let them know how you really feel?

    These five statements rank at the top of the list for things that will get your patients heading for the door. Have you ever dropped one of these bombs?

    Continue to the next page to see the five dreaded comments.


    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


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