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    Meet the Dental Products Report Top 25 Women in Dentistry for 2017

    Now in its eighth year of recognizing exceptional women in the dental industry, Dental Products Report is thrilled to introduce the Top 25 Women in Dentistry for 2017.

     

    Mary Beth Bajornas

    Category: Industry leader

    Mary Beth Bajornas

    WIn the early part of her career, Mary Beth Bajornas spent a lot of time seeking the place where her passion lay. She had started out in the banking industry but set out to find something more. That’s when she found herself in an unfamiliar but fascinating place. A good friend had helped find her an opportunity working in a dental office as an admin team member and she knew immediately that she had found a career that resonated deeply with her.

    “It felt so natural. I was able to take the organization style and meticulous attention to detail from banking and incorporate those skills into the dentist’s office with the added bonus of developing personal relationships with the dentist, the team and the patients themselves,” she says. “I loved helping patients feel good about their experience at the office while at the same time allowing my dentist to maximize his time and talents. It was my calling, so to speak. I found my passion.”

    Today, Bajornas is the founder and CEO of Dental Support Specialties, a business that provides administrative outsourcing services to dental practices across the United States. To her, it’s just as important that the office side of the practice is taken care of so the clinical side can run smoothly. She makes a point to stress exceptional customer service and she strives to deliver excellent results while working hand in hand with practices, coordinating each office to keep production scheduled, collections smooth and systems solid.

    “It is my mission to underscore the importance of exceptional customer service with every patient, every time,” Bajornas says. “As technology and automation bring positive changes and expedite procedures, it can be easy to overlook personal interactions. It is my goal to improve the human engagement level and build those long-term relationships and loyalty that practices thrive on.”

    To her, innovation means approaching problems head on and coming up with feasible and comprehensive answers to those challenges. She is proud to have started a company that is in and of itself the answer to a problem. She understands the struggles of the dental office and her niche is finding resolutions.

    “Innovation starts with finding better solutions, more manageable solutions, more result-producing solutions to accomplish everyday tasks,” she says. “Innovation is about exceeding expectations and trying new things.”

    Since her company’s conception, she has observed a variety of changes and advancements within the dental industry, especially within the technological realm. She is eager to implement new software and programs that enhance her team’s knowledge while allowing them to make custom reports, predictions and market analyses. She is also glad to have embraced technology in order to improve the means of communication between office and patient.

    “They say the bigger the boat, the harder it is to turn,” she shares. “Dentistry is a huge industry but the turn toward technology’s role in office management is in full swing. I don’t think the boat is straightened out quite yet though and I look forward to even more innovation to come.”

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