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    How to ensure the entire team is on board with technology


    Put everyone’s heads together

    I’ve been fortunate enough to have been in a lot of dental practices over the years and the one critical mistake I’ve seen committed over and over again is a failure to engage and consult the staff when the doctor decides to make changes.

    If you are going to make a minor change, such as increasing usage of intraoral cameras, you can bring this up at a staff meeting, discuss the positives and negatives, and set a date for implementation.

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    However, if you are thinking of implementing a major change, then I would advise a half-day, all-hands staff meeting. At this meeting I would bring up the proposed changes then break the group up into departments (assistants, hygienists, admin) and then have each of those groups come up with a written list of positives and negatives of the proposed change or changes. You may find these lists come up with some things (both good and bad) that you had failed to identify.

    Depending on these lists, you may want to delay or reconsider the changes. However, if the overall feeling is positive, you’ve created “buy in,” which means that everyone is on board. This will greatly enhance the overall attitude of the team regarding the changes proposed and also ensure that all team members will be working to make the changes successful

    By politely asking for everyone’s input, you have guaranteed that the team feels respected and empowered to speak their minds.

    You don’t want to implement some type of change that causes frustration or more work for the staff. That is a recipe for bad attitudes as well as ensure that the changes will not be adopted.

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    By asking for input and help with your team they will in turn feel dedicated to your success. Sometimes their recommendations may even point out something that needs improvement that the doctor isn’t even aware of.

    Communication is key when it comes to getting support from your team and by including them from the ground up when you want to improve your practice, you can ensure that they will be there for you. 



    Dr. John Flucke
    Dr. John Flucke is in private practice in Lee’s Summit, Mo. He also serves as technology editor for Dental Products Report magazine and ...


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