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    How EHR can improve your practice

    How electronic health record software can enable your practice to reach a new level of efficiency.

     

    Simplifying front office tasks

    The administrative team also sees tremendous benefits in efficiency. All our electronic claims are sent digitally by Renaissance and any needed images are attached to those claims by NEA Fast Attach. By digitally submitting to third party payers we have increased the turnaround on payment by about 66 percent.

    Scheduling is also a major component of efficiency for the admin team. Rather than paging through an appointment book to find an open slot, a simple matter of a couple of mouse clicks solves the problem in seconds rather than minutes. This allows the team to move on to other tasks that require their attention. The scheduling is also made much easier through integration with SolutionReach. The company uses a connection to our server and contacts our patients via text messages to remind them of upcoming appointments (they also provide online surveys and lots of other services). Through the office’s digitization, SolutionReach frees up the admin team to get more done and, most importantly, give more attention to our patients who are in the office.

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    Using it all to our advantage

    I don’t do much external marketing. What we do instead is focus on our patients when they are in the office. I want my team present and engaged in every patient interaction. I’ve found that by doing this, referrals from existing patients have increased dramatically. Patients want to know how much you care and we show them this every visit by being on task every moment of every visit. Of course, you can’t give the patients that kind of an experience unless you have the time to do so. By utilizing our software to perform as many functions as possible, we use that time savings to make the patient experience as extraordinary as possible.

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    Wrapping up

    A totally digital office offers so many advantages over analog that a book could easily be written covering the amazing benefits. I’m constantly on point to find the best and most efficient ways to do things and by far, the best thing I’ve found is to use my office software as much as possible for myself and the team. Because EHR reach into every aspect of the practice, the benefits are enjoyed by every member of the team. There really are not any other technologies that have such a far-reaching impact on everyone in the office, including the patients

    Dr. John Flucke
    Dr. John Flucke is in private practice in Lee’s Summit, Mo. He also serves as technology editor for Dental Products Report magazine and ...

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