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    8 ways to make insurance less of a pain

    Insurance can be frustrating for any practice, but these tips can put you and your patients at ease.


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    8. Commit to yearly courses and stay updated

    The rules are complicated and they change often. That’s why Duncan believes that the insurance coordinator should take a refresher course every year on the new codes.

    “At least once a year, take a webinar on the new codes,” she says. “Lots of people provide that. I give a webinar every January that goes over what’s coming up for the next year and any noticeable trends.”

    She also advises keeping up on the trends outside of your own practice.

    “When they go to study clubs or society meetings, they’re finding out what’s going on in other offices, which is super helpful,” she says.

    “A good insurance coordinator today is not someone who’s just entering checks and filing claims all day. It’s such a changing market. They really need to be proactive about staying on top of it. If a doctor hears from their insurance coordinator that they don’t need any classes or if they notice that the person hasn’t taken any classes in the last two or three years, the landscape has already moved on. That person may be working inefficiently.”

    Many of the sources interviewed for this piece are experts in the arena, with lots of resources available: Sign up for Teresa Duncan’s newsletter or podcast, “Nobody Told Me That!”, check out DentalCodeology by Patti DiGangi, or visit Dr. Blair’s website, which includes books like “Coding with Confidence, the ‘Go To’ Dental Coding Guide.” 

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