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Lisa Newburger, LISW-S
Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
The top five types of things patients hate but don't want to tell you
The top five types of things patients hate but don't want to tell you
Patients say the craziest things. But, what about the things they are thinking… but not saying?
The top five types of things patients hate but don't want to tell you
Patients say the craziest things. But, what about the things they are thinking… but not saying?
How much DRAMA is in your dental practice?
How much DRAMA is in your dental practice?
Figure out how to deal with or avoid the drama in your office.
Are you bored to death in the dental practice?
Are you bored to death in the dental practice?
Some questions you need to ask yourself about boredom in the workplace.
Secrets of a dental mystery patient
Secrets of a dental mystery patient
Have you ever had a mystery patient at your practice? We look at why they might be just what your practice needs to improve its work ethic.
What kind of boss are you?
What kind of boss are you?
Are you a good boss ... or are you the underlying cause of your practice's problems?
The top 8 most embarrassing dentist/patient situations
At times, embarrassing issues crop up in the dental practice. We have stockpiled a few of them that some of our dentists have shared with us. How about you? Have you experienced any of the top eight that are listed?
The top 8 most embarrassing dentist/patient situations
The top 8 most embarrassing dentist/patient situations
At times, embarrassing issues crop up in the dental practice. We have stockpiled a few of them that some of our dentists have shared with us. How about you? Have you experienced any of the top eight that are listed?
How valuable are you to your practice?
How valuable are you to your practice?
Does this question keep you up at night? Or do you lie there wondering about your job security? Maybe you’re questioning why you’re not getting a raise? To the latter question, I can certainly relate.
More on the 4 reasons this dental patient left your practice
More on the 4 reasons this dental patient left your practice
Lisa Newburger shares two things with her dental readers after looking through the comments that people left on Facebook after reading her story on why patients leave the dental practice.